Refund policy
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and sort this for you as soon as possible.
Cancellantion - 24 hours - Applied to unfulfilled items in an order.
Handling time: 2-5 working days(Mon-Fri).
Unfortunately, I cannot accept returns on sale items, custom products (such as special orders or personalised items) or gift cards.
- 14-day return policy. You have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact me at ndsubtilart@gmail.com.
- To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact me at ndsubtilart@gmail.com.
- If your return is accepted, I’ll send out instructions on how and where to send your package.
- I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
!!! Items sent back to us without first requesting a return will NOT be accepted !!!
- Buyers will be responsible for any loss in value caused by the return.
- Buyers will also be responsible for the return shipping cost unless the product is incorrect/ faulty.
Exchanges
The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.